Demo Saddle Test Program

The trial lasts 10 calendar days starting from the day the saddle is delivered.

If you need a few extra days, please contact us before the deadline. Any extension will be valid only if confirmed in writing by EquiSaddle.

The trial service requires a contribution of € 80.

The trial contribution covers the management of the demo service, saddle preparation, booking, and assistance during the trial period.

If you decide to purchase a new saddle or keep the demo saddle at the end of the trial, the trial contribution may be waived or deducted from the final price, as indicated in the order confirmation.

Before shipment, a security deposit equal to the value of the demo saddle and any accessories provided is required.

The security deposit is not the cost of the trial service and does not constitute a purchase of the saddle. It is held temporarily as a guarantee that the saddle and accessories will be returned properly.

The amount of the security deposit is communicated before the trial is confirmed and before payment.

Outbound and return shipping costs are the customer's responsibility, unless otherwise agreed in writing.

Outbound shipping costs will be communicated before the trial is confirmed. The customer must arrange return shipping using a trackable method.

We recommend using insured shipping for the value of the saddle and accessories. The customer is responsible for the saddle and accessories until they are effectively returned to EquiSaddle.

From the time of delivery until its return, the customer is responsible for the safekeeping, proper use, and preservation of the saddle and accessories received.

The saddle must be used with care and only for a normal trial on the horse. It must not be modified, repaired, altered, or entrusted to third parties without EquiSaddle’s written authorization.

When transporting it by car, the saddle must be adequately protected, preferably using the original packaging and the provided saddle cover.

The saddle and accessories must be returned within the specified period, complete, clean, dry, and free of hair, mud, sand, or residue.

Normal wear resulting from proper use during the trial period is acceptable.

If the saddle or accessories are returned dirty or with hair on them, a €25 cleaning fee may be withheld from the security deposit.

In the event of damage, excessive wear, missing accessories, or failure to return the saddle, EquiSaddle may withhold from the security deposit an amount commensurate with the actual damage, the cost of repair or replacement, or the loss in value of the item.

By way of example, the following may result in deductions:

deep scratches, cuts, abrasions, dents, permanent stains, damage to the seat, flaps, girths, stirrup leathers, stirrups, or supplied accessories; deformation caused by improper transportation or storage; failure to return one or more accessories.

Any deductions will be communicated to the customer and, where possible, documented with photographs, a description of the damage, and a repair or replacement estimate or receipt.

While using the demo saddle, please do not wear dark denim jeans, jeans with studs, rhinestones or decorations on the pockets, trousers with silicone inserts, or other clothing/accessories that could stain, scratch, or damage the saddle leather.

Any damage or permanent marks caused by unsuitable clothing may result in a deduction from the security deposit.

Upon receipt of the saddle and accessories, EquiSaddle will check the condition of the returned items.

If there is no damage, missing accessories, delay, or additional costs, the security deposit will be refunded within 7 business days, less any amounts due and communicated in advance, such as the trial fee, shipping costs, and any cleaning costs or documented costs for damage or missing accessories.

Where possible, the refund will be issued using the same payment method used by the customer.

The demo saddle trial service is separate from any purchase of the saddle.

If the contract is concluded remotely with a consumer, the rights provided for by the Consumer Code apply.

The customer may request that the service begin before the expiry of the ordinary withdrawal period. In that case, before payment, the customer must expressly confirm that they are requesting immediate performance of the service and that they are aware that, once the service has been completed, they will lose the right of withdrawal with respect to the service already fully performed, within the limits provided by applicable law.